عنوان فایل ترجمه فارسی: طراحی و ارزیابی ایفای نقش آنلاین در مدیریت تعارض
عنوان نسخه انگلیسی: Designing and evaluating an online role play in conflict management
مرتبط با رشته : مدیریت
تعداد صفحات مقاله فارسی: ۱۲ صفحه
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قسمتی از متن انگلیسی:
conducted anonymously or not. This makes
it possible to “hide” characteristics such as ethnicity, gender and age,
and may encourage more equal and cross-cultural communication (Chester
and Gwynne, 1998; Freeman and Capper, 1999). However, some
characteristics, such as whether the participants are native speakers,
cannot be hidden. It has been argued that anonymity may encourage
participation by shy persons (Bell, 2001) and may support participants
in gaining courage to express novel opinions (Connolly et al., 1990). On
the basis of a literature review and empirical study, Bell (2001)
argues that involvement in online role plays may be enhanced through
anonymity. Similarly, Chester and Gwynne (1998) reported that students
felt more confident and contributed more when being anonymous. Connolly
et al. (1990) showed that students working anonymously on an
idea-generation task generated more ideas, of an equally high quality,
as groups that did not work anonymously. However, the groups where the
participants were identified were more satisfied with the group’s
process and reported a higher self-rating of effectiveness. Even though
most students approved anonymous role plays, the anonymous dimension may
be questioned for being used in higher education since teachers “expect
their students to communicate and defend their ideas” (Bell, 2001, p.
257). By drawing on the review of online role plays, three dimensions of
online role play design can be identified: face-to-face and online,
asynchronous and synchronous, and anonymous and identified. These
dimensions are summarized in Figure 1. A role play may, for example,
include these dimensions to various extents at different stages in the
role play.
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